Refund Policy

Last Updated: November 4, 2026

At CriticValue Gallery, we aim to provide useful digital learning resources and a reliable customer experience.

This Refund Policy explains how refund requests for our paid digital products and courses are reviewed.

1. Digital Products and Courses

Our paid products may include downloadable digital resources, video lessons, PDF materials, AI image prompts, and online course access.

Because digital products can be accessed or delivered electronically, refund requests are reviewed individually rather than automatically approved.

2. When You May Request a Refund

You may contact us to request a refund if:

  • You were charged more than once for the same purchase.
  • You purchased the wrong product due to a transaction error.
  • You paid successfully but did not receive the promised course access.
  • The course or digital product has a significant technical problem that prevents you from accessing or using the purchased content.
  • The product is materially different from what was described at the time of purchase.
  • Another reasonable issue occurred that requires review.

We will assess the circumstances and determine an appropriate resolution, subject to applicable law and the payment provider’s procedures.

3. Situations Where Refunds May Not Be Granted

A refund may not be granted in circumstances such as:

  • You changed your mind after successfully accessing or using the digital product.
  • You did not review the product description before purchasing.
  • You expected specific AI-generated results that were not guaranteed.
  • You experienced different image-generation results because of differences between AI tools or models.
  • You are unable to use a third-party AI tool due to its own pricing, availability, or policy changes.
  • You shared or distributed paid course materials in violation of our Terms & Conditions.

These circumstances do not override any mandatory consumer rights under applicable law.

4. How to Request a Refund

To request a refund, contact us at:

Email: critic@criticvalue.com

Please include:

  • Your full name.
  • The email address used during checkout.
  • Your order number or purchase receipt.
  • The name of the product purchased.
  • A clear explanation of the issue.

For technical problems, please include relevant screenshots or other details that help us investigate.

5. Review and Resolution

We will review your request and may contact you for additional information.

Depending on the issue, possible resolutions may include:

  • Helping you access the purchased course.
  • Resolving a technical issue.
  • Providing the missing or corrected digital materials.
  • Approving a full or partial refund where appropriate.

If a refund is approved, it will generally be processed through the original payment provider and payment method, subject to its procedures.

6. Payment Processing

Payments made through Lemon Squeezy are subject to the applicable payment processing and refund procedures of Lemon Squeezy.

If your purchase was processed through Lemon Squeezy, you may also refer to the order confirmation or receipt for transaction-related support information.

7. Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive consumer rights or legal remedies that cannot lawfully be excluded or limited.

Where applicable consumer protection laws provide rights that differ from this policy, those legal rights will prevail.

8. Contact Us

If you have questions about this Refund Policy or need assistance with a purchase, contact:

CriticValue Gallery
Email: critic@criticvalue.com
Website: https://criticvalue.com/